Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to all visitors, patients, and users of the website (www.srushtihospital.co.in) and services provided by Srushti Hospital, located at Near Essar Petrol Pump, Pundlik Nagar Road, Chhatrapati Sambhaji Nagar (Aurangabad), Maharashtra – 431009.

By using this website or submitting information through our online appointment booking forms, you consent to the collection, storage, and processing of your information as described in this policy.

2. Information We Collect

We may collect personal and medical details that you voluntarily provide to us when you interact with our website, schedule consultations, or contact our medical staff:

• Personal Identification Details: Full name, age, gender, residential address, mobile phone number, and email address.
• Appointment & Consultation Information: Requested doctor, preferred appointment date/time, medical department (e.g., Infertility, Maternity, Laparoscopy, Gynaecology), and any optional symptom notes or inquiries.
• Health & Medical History (Submitted Voluntarily): Previous reports, treatment histories, diagnostic findings, or questions submitted during pre-consultation inquiries.
• Technical & Log Information: IP address, browser type, device details, operating system, and pages visited on our website.

3. How We Use Your Information

The information we collect is strictly used to deliver high-quality medical and hospital services, including:

• Scheduling, confirming, and managing doctor appointments and OPD consultations.
• Contacting you via phone call, SMS, or WhatsApp regarding your appointment status, test reports, or patient follow-ups.
• Providing personalized medical guidance and responding to patient inquiries.
• Processing insurance cashless claims and TPA empanelment pre-authorizations where applicable.
• Improving our website performance, user experience, and patient support systems.

4. Cookies & Tracking Technologies

Our website may use standard cookies and tracking pixels to analyze website traffic and optimize your browsing experience. Cookies are small text files stored on your device that help us understand which pages are most useful to visitors.

You can choose to disable or selectively turn off cookies through your browser settings at any time; however, some interactive features of our website may function differently as a result.

5. Data Security & Confidentiality

At Srushti Hospital, safeguarding your healthcare data is of paramount importance. We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

• All online appointment submissions are encrypted during transmission using Secure Socket Layer (SSL/TLS) technology.
• Access to patient records is strictly restricted to authorized healthcare professionals and hospital staff who require the information to perform their clinical duties.
• We never sell, rent, or lease your personal or medical data to third-party advertisers or commercial entities.

6. Third-Party Services & Disclosures

We do not share your confidential medical or personal information with outside parties except in the following limited situations:

• Authorized Healthcare Partners: Empaneled diagnostic laboratories, imaging centers, and insurance TPAs directly involved in your treatment or cashless claim process.
• Technology & Infrastructure Providers: Secure hosting providers, SMS gateways, and communication services operating under strict non-disclosure obligations.
• Legal & Regulatory Compliance: When required by applicable Indian laws, judicial orders, or government health authorities.

7. Your Rights & Choices

As a patient and website user, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections or updates to any inaccurate or incomplete details.
• Withdraw your consent for non-essential communications (such as informational health updates) at any time.
• Request deletion of your online contact records, subject to statutory medical record retention requirements governed by medical council regulations.

8. Contact & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or how your healthcare data is managed, please contact our hospital administration: